Draft policy: This page contains placeholder terms prepared during website setup. XN ZERO must review and approve it before launch. Items marked [TO CONFIRM] need the business owner’s input.
Eligibility
[TO CONFIRM] Returns are accepted within ___ days of delivery for unused products with original tags and packaging.
Non-returnable items
[TO CONFIRM] e.g. innerwear, sale items, customised products.
Damaged or wrong items
If you receive a damaged, defective or incorrect item, contact us within ___ hours of delivery with photos of the product and packaging.
How to request a return
Email contact@xnzero.com or WhatsApp us with your order number and reason for return.
Refunds
[TO CONFIRM] Approved refunds are processed within ___ business days to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer/UPI.